Lokelani Boutique Return Policy

At Lokelani Boutique, every product is handcrafted in small batches with care and attention to quality. Because our products are personal care items, we have the following return policy.

Returns

Due to the nature of skincare products, we cannot accept returns or exchanges on opened or used items for hygiene and safety reasons.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right.

Please include:

• Your order number

• Photos of the damaged or incorrect item(s)

• A brief description of the issue

Damaged or Incorrect Orders

If your order was damaged during shipping or you received the wrong product, we will gladly provide one of the following:

• A replacement item

• Store credit

• A refund (when appropriate)

Allergies & Skin Sensitivities

Every person's skin is unique. Please review the ingredient list carefully before purchasing.

We cannot offer refunds or exchanges for allergic reactions, skin sensitivities, or personal preference regarding scent or texture.

If you have sensitive skin, we recommend choosing our Unscented Sensitive Skin collection and performing a patch test before full use.

Cancellations

Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped.

Shipping

Shipping charges are non-refundable unless the error was made by Lokelani Boutique.

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Customer Happiness Guarantee

We truly want you to love your purchase. If something isn't right, please reach out to us. We'll always do our best to provide exceptional customer service and find a fair solution.

📧 Email: contact@lokelaniboutique.com